At Clovercut, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a free 30-day return policy to help ensure a smooth and secure shopping experience.
This Refund & Return Policy applies to purchases made through Clovercut.
1. Return Eligibility
To qualify for a return, the item must meet the following conditions:
- returned within 30 days of delivery;
- unused or in acceptable condition;
- returned with original packaging whenever possible;
- accompanied by proof of purchase or order number.
Items that are damaged due to misuse, improper handling, or unauthorized modifications may not be eligible for a refund or exchange.
2. How to Request a Return
To initiate a return request, please contact our support team at:
- Email: support@clovercut.com
- Phone: +1 (770) 353-9977
Please include:
- your order number,
- the item(s) you wish to return,
- the reason for the return,
- photos if the product arrived damaged or incorrect.
Once your request is reviewed, we will provide detailed return instructions.
3. Free Return Shipping
Clovercut offers free return shipping for approved returns.
If your return request is accepted, we may provide a prepaid return shipping label or alternative return instructions depending on the item and destination.
Items returned without prior authorization may not be accepted.
4. Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- refunds are issued to the original payment method used during checkout;
- refund processing typically takes 3 to 7 business days;
- additional delays may occur depending on your bank or payment provider.
5. Non-Refundable Items
Certain products may not be eligible for return or refund, including:
- gift cards,
- personalized or custom-made products,
- items marked as final sale where applicable.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Include:
- your order number,
- clear photos of the item and packaging,
- a description of the issue.
Our support team will review the situation and work toward an appropriate solution, which may include a replacement, refund, or exchange.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again;
- Contact your credit card company or payment provider;
- Contact your bank, as processing times may vary.
If you still need assistance, please contact us at support@clovercut.com.
8. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered the shipping process, it may no longer be eligible for cancellation and must follow the return procedure after delivery.
9. Contact Information
If you have any questions regarding our Refund & Return Policy, please contact us:
- Email: support@clovercut.com
- Phone: +1 (770) 353-9977
-
Address: 522 Thunder Valley Trl, Georgetown, TX 78626 United States