At Clovercut, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping & Returns Policy explains our shipping procedures, delivery times, return conditions, and refund process for orders placed on Clovercut.
1. Shipping Areas
We currently offer shipping within the United States.
At this time, international shipping may not be available for all products. We are continuously working to expand our delivery coverage and improve our services.
2. Free Shipping
We offer free shipping on all eligible orders placed through our website.
No minimum purchase amount is required to qualify for free shipping.
3. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Processing times may vary during:
- holidays,
- peak shopping periods,
- promotional events,
- unforeseen operational delays.
Customers will receive an order confirmation email once the order has been successfully placed.
4. Estimated Delivery Time
After processing, delivery generally takes approximately 3 to 5 business days depending on:
- destination,
- carrier operations,
- weather conditions,
- local logistics.
Delivery times are estimates only and are not guaranteed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You may use the provided tracking number to monitor the delivery status of your package in real time through the carrier’s website.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Clovercut is not responsible for delays, lost packages, or additional shipping costs resulting from:
- incorrect addresses,
- incomplete address details,
- failed delivery attempts caused by customer error.
Please carefully review your shipping information before submitting your order.
7. Return Policy
We offer a free 30-day return policy from the date your order is delivered.
If you are not fully satisfied with your purchase, you may request a return under the following conditions:
- items must be returned within 30 days;
- products should be in acceptable condition;
- original packaging is recommended whenever possible.
Certain items may not be eligible for return due to hygiene, safety, or customization reasons where applicable.
8. Free Return Shipping
Clovercut covers return shipping costs for approved returns.
To initiate a return request, please contact our customer support team before sending any item back.
9. Refund Policy
Once the returned item has been received and inspected, refunds are typically processed within 3 to 7 business days.
Refunds will be issued to the original payment method used during checkout.
Depending on your financial institution, additional processing time may apply before the refund appears on your account.
10. Damaged or Incorrect Items
If you receive:
- a damaged product,
- a defective item,
- an incorrect order,
please contact us as soon as possible with:
- your order number,
- photos of the item,
- a description of the issue.
Our support team will review your request and provide an appropriate resolution.
11. Lost or Delayed Packages
While we work closely with shipping carriers to ensure timely delivery, Clovercut is not responsible for delays caused by:
- carrier issues,
- weather disruptions,
- customs or transportation interruptions,
- events beyond our control.
If your package appears delayed or lost, please contact us and we will do our best to assist you.
12. Customer Support
For any questions regarding shipping, tracking, returns, or refunds, please contact our customer support team:
- Email: support@clovercut.com
- Phone: +1 (770) 353-9977
-
Address: 522 Thunder Valley Trl, Georgetown, TX 78626 United States
Our team will be happy to assist you as quickly as possible.